Indira Gandhi International Airport ranked # 1 in ACI-ASQ Awards 2014 (25 – 40 million passengers per annum category)
2006 : Delhi International Airport Ltd takes over operations at Indira Gandhi International Airport. ASQ Score: 3.02 on 5 point scale.
2007: It Delhi International Airport Ltd was ranked # 101 out of 125 participating airports. With streamlining of operations being the main focus, the score improved to 3.15 in 2008 however the rank slipped to # 124 out of 127 participating airports pushing it to amongst bottom 10.
2008: The Senior Leadership at IGIA (Delhi International Airport Ltd embarked upon an ambitious program, “Turning Sand into Gold”, setting for itself a mammoth task of achieving, then impossible-looking, Vision of: To be amongst TOP 10 Airports of the World by 2011. DISHA (IGIA IGIA’s Service & Hospitality Academy) was setup & entrusted the responsibility of spearheading service centric culture at IGI Airport.
Constant focus & direction from Senior Management, DISHA’s slow but steady permeation into IGIA Community & of course the advent of brand new Terminal 1D over & above the other refurbished terminals saw IGIA making its first footstep on the Global aviation map.
2009 : Delhi International Airport Ltd was adjudged 4th Best Airport in the category 15 – 25 million & received its first award for Asia Pacific regions’ Most Improved Airport- this was perhaps first, though a baby step towards realizing the vision of 10/20/11.
With unified efforts, zeal & enthusiasm of the cohesive IGIA community, relentless Support & Direction from IGIA Leadership and most importantly with addition of the jewel in its Crown in form of Terminal 3, IGI Airport continued its award winning extravaganza further.
2010 : ACI Director General’s Special Service Quality Award ;
2011, 12 & 13 - 2nd Best Airport in its category 25 to 40 million.
Importantly enough, IGI Airport had a major breakthrough in 2011 when it was ranked # 6, not only establishing its firm footprint in the league of GLOBAL TOP 10 AIRPORTS but more than realizing its 2008 vision of 10/20/11.
With the law of diminishing returns naturally playing its prominence, the ASQ Improvement Committee thought through innovatively to bring in continuous improvement in both its strategy & tactics. ASQ Forums, SCM members rotating leadership in every quarter to drive ASQ efforts & most importantly huge passenger engagement interventions, all paid the dividends when ACI announced on 16th February 2015 that IGI Airport has been ranked #1in its category of 25-40 million